Please read, understand and accept our Terms and Conditions before you make a purchase. Once Purchase is made and the order confirmed you will enroll in a binding contract with Floralpunk. We cannot guarantee that all the information of the website is up to date or correct or current at all times. Our consumer service is here to confirm to you all the latest and correct information through email.

01 APPLICABILITY

These Terms and Conditions applies alone to orders made by customers over our onlineshop http://www.floralpunk.com (hereafter Floralpunk). We do not accept dissenting conditions on the part of the customer of third parties, unless we have expressly accepted their validity. The Floralpunk-Shop range of products is expressly directed at the consumer (every natural person finalising the contract in a manner which cannot be assigned to his or her commercial or self-employed occupational activity, §13 BGB).

02 RANGE OF PRODUCTS, ORDER TRANSACTION AND CONCLUSION OF CONTRACT

The description of the products on the online shop does not represent a legally binding offer, rather a non-binding online-catalogue.
By clicking on the button “Add to cart” the product can be put into the shopping basket, this action is non-binding. The shopping basket can be reviewed at any time by clicking on the “Your Cart” link, any product previously deposited in the shopping basket can be removed. A product in the shopping basket can be purchased by first clicking on the “Your Cart” link and entering the required information. Registration is not necessary.
By clicking the button “Pay Now” one is entering into a binding transaction regarding the desired products. After dispatching ones order, the customer will receive a confirmation email regarding the receipt of the order (Bestellbestätigung). This though does not represent an acceptance of the customers order but rather represents a confirmation that the order has reached us.
The act of sale comes about when we either confirm the contract via email (Auftragsbestätigung) or the delivery of the products is completed and we thus confirm the order.

If the ordered goods cannot be delivered on time or at all, the vendor informs the buyer of this within 48 hours after the confirmation of order.

Edit/Cancel order

As we try to prepare your product as soon as possible after you have placed your order, we have an edit/cancellation policy of 2 hours. Please let us know within this time if you would like to edit or cancel your order free of charge via one of our communication channels: email (hello@floralpunk.com), Facebook (Floralpunk), Viber (01286509966) or phone + 841286509966

03 RETURN POLICY

Unfortunately we don’t allow for the return or exchange of products. We provide an as detailed as possible description of each product to avoid any surprises for you. For those who are able to, you are welcome to visit our shop at 3A Ton Duc Thang, D.1, Ho Chi Minh City.

We try our best to package our products carefully before we ship it to you. In the rare case that our products get damaged or broken, we offer a replacement product for international shipping only, when this shipping damage can be proven through imagery. If this product is currently out of stock, we will refund the cost you purchased. Please take note that this shipping can take up to 30 days. The shipping costs, duties, taxes and/or fees involved for returning the product will be on your own expenses. Floralpunk will cover the costs of sending you the new product.

04 CONTRACTING PARTY

The act of sale is concluded with:

Julia Doan
3A Ton Duc Thang
Quan 4, TP.Ho Chi Minh
Vietnam
julia.doan@hotmail.com

05 CONTRACT STORAGE

The vendor stores the order of the buyer with the order data provided by the buyer. Additionally, the vendor stores the contract note with the General Terms and Conditions included in the contract.
The buyer can save and print the order and contract confirmation sent to him by the vendor via e-mail. The buyer can click on, save and print the General Terms and Conditions during or immediately after the order process.

06 DELIVERY

We have two delivery services 1. Standard airmail delivery within 20-30 working days ( please see costs below) 2. Express delivery within 10 working days, email us to inform about the costs.

Germany

International

Standard Shipping Deutsche Post: from €3.50

National

In Hochiminh City

*please note that these prices are subject to change depending on the delivery service carrier.

*all the prices are influenced by currency exchange ratings so always wait for our order confirmation to know the total shipping price

* Note: Floralpunk is not accountable delay in delivery in case of unforeseen circumstances such as holiday traffic or natural disasters.

*You may track your DHL order via website www.DHL.com

For deliveries to countries other than Vietnam, further import costs may apply when a third country is involved (customs duties, import taxes and import turnover tax). These additional costs – which the buyer can enquire at the responsible customs office – shall be borne by the buyer.

07 PRICES

All prices do not include shipping costs.
Please note that local charges (customs duty, sales tax) can occur, depending on your region and local customs duties. These charges are at your own expense.

08 PAYMENT

Following forms of payment are possible:

BANK TRANSFER

Make your order and proceed to make the payment via bank transfer. The bank account details will be given to you, and once the payment is made, the product will be shipped out.

SOFORTÜBERWEISUNG

It is possible to pay with online banking transfer via SOFORT. To be able to pay via SOFORT it is necessary to have online banking with a bank account in Europe. Further information on Sofort bank transfer is available on www.sofort.com.

PAYPAL

Paypal is an online payment process, that works via linkage with a bank account or creditcard. To be able to pay via PayPal it is necessary to have a PayPal account, which can be opened in the process of ordering. Further information on PayPal is available under www.paypal.de.

*Please note that for customers living in HCM City, Floralpunk only provides shipping options for bills with a total above 500,000VND. For shipping to other provinces or international orders, there’s no compulsory minimum amount.

*Paypal does not accept debitcards

09 RESERVATION OF PROPERTY RIGHTS

Products remain our property until payment has taken place.

10 INTELLECTUAL PROPERTY RIGHTS

All content on our website and social media channels are produced and property of Floralpunk unless stated otherwise. As player in the online (blogo)sphere we respect our colleagues and expect the same from them and from our customers in being mindful about intellectual property rights.

11 PRIVACY POLICY

We care about our customers and that’s why we try to protect you with our privacy policy to make sure that your personal and purchase information is safe. The data that you provide whilst browsing on our website/social media channels and when making your purchase are kept only by Floralpunk. The data will only be used for the sole purpose of conducting our business and shared only by those who are involved in the required process of performing our business (such as delivery service/Paypal, etc.)